Description of Goods

Joluka is a business in the manufacturing and supplying of plastic, concrete, steel goods for the construction industry.

Pricing Policy

All Pricing on our website excludes Vat and will be added at the shopping Cart Page. Online Pricing on website may differ to Offline Pricing when purchasing at Joluka Premises or any of the Joluka Agents.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 1 – 2 days and delivery confirmed via email.

Unpaid Goods

All goods will remain property of Joluka until paid in full. Any goods that have not been fully paid for within 30 days of the invoice will be sold to defray expenses and no further claims may be made on Joluka, after this date.

Uncollected Paid Goods 

Any goods that have been fully paid for and not collected within 90 days of the invoice will be sold to defray expenses and no further claims may be made on Joluka, after this date.

Warranty

Joluka does not make any claim on any product they sell further other than what the manufacturer or supplier states. There are no other warranties, expressed or implied, made on any item. Joluka does not sell or accept used merchandise; all mechanical problems fall under the manufacturers warranty.

Return and Refunds Policy

The provision of goods and services by Joluka is subject to availability. Products are held in stock in JHB and ‘out of stock’ products are indicated on the website. In cases of unavailability, Joluka will refund the client in full within 1-2 working days.
Joluka offers a 7 day money back guarantee provided that the goods are returned undamaged and in their original packaging. Please note that bank transaction fees will be deducted from the refund amount.
If the product is found to be damaged or defective due to no fault of the customer, the item will be repaired, or replaced if it cannot be repaired. Any damage or defective products must be reported to Joluka by the customer within 48 hours of receipt of the goods.
All warranties are between the customer and the manufacturer. Joluka does not imply any other warranty or guarantee on the products.

Customer Privacy Policy

Joluka will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm
Payment Options Accepted
Payment may be made via Visa, Master Card, Diners or American Express, Mobicred credit cards or by bank transfer or direct deposit into the Joluka bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Joluka by Payfast who are the approved payment gateway for Joluka. All credit card transactions are 128 bit Secure Socket Layers – SSL – encrypted. The company registration documents and the sites registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information.

Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Payfast Internet servers are protected by firewalls and intrusion detection systems.
Joluka does not have access to credit card details.
Payfast continually reviews and enhances its security in line with technological changes.

Customer Details Separate from Card Details

Customer details will be stored by Joluka separately from card details which are entered by the client on Joluka secure site.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Joluka takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Joluka chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 349 Roan Crescent, Corporate Park North, Midrand, 1684, South Africa.

Variation

Joluka may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Joluka (Pty) Ltd with registration number 1982/003518/07 as well as Joluka Projects (Pty) Ltd with registration number 2015/351141/07, a private company based in South Africa trading as Joluka.

Export Restriction

The offering on this website is available to South Africa and selected International clients only.

Joluka Contact Details:
Telephone support: 011 314 0795 | Email: sales@joluka.co.za

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